icon

Pure Plant-Based Healing for Every Stage of Life

Experience natural wellness crafted from pure, hand-selected herbs. At Herbovia, we bring safe, edible, and effective solutions for everyday health concerns— from newborns to elders—without chemicals, side effects, or synthetic medicines.

5689 Lotaso Terrace, Culver City,
CA, United States

Refund and Returns Policy

shape
shape

RETURN AND REFUND POLICY

Last Updated: Nov-2025

Thank you for shopping at Herbovia. We are committed to your wellness and satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. RETURNS

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging (sealed and unopened).
  • Accompanied by the receipt or proof of purchase.

Please Note: Due to the nature of our products (herbal syrups, drops, powders, and teas), we cannot accept returns on opened or used products for health and safety reasons.

2. NON-RETURNABLE ITEMS

Certain types of items cannot be returned:

  • Perishable goods (such as fresh pastes or specific temperature-sensitive blends).
  • Opened Consumables: Any syrup, drop, or powder bottle that has been unsealed.
  • Gift Cards.
  • Downloadable software products.

3. REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • Approved: If your return is approved (i.e., the item is sealed and intact), we will initiate a refund to your credit card (or original method of payment).
  • Credit: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4. DAMAGED OR DEFECTIVE ITEMS

We take great care in packing our glass bottles and herbal products. However, if you receive a damaged or defective item, please contact us immediately.

  • Reporting Period: You must report damaged goods within 48 hours of delivery.
  • Process: Please email us at [Insert Email Address] with your order number and a photo of the item’s condition.
  • Resolution: We will send a replacement at no extra cost or issue a full refund for the damaged item.

5. SHIPPING COSTS

  • Standard Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Defective/Wrong Items: If the return is due to our error (you received an incorrect or defective item), Herbovia will cover the return shipping costs.

6. HOW TO INITIATE A RETURN

To start a return, please contact our customer service team:

  • Email: [Insert Support Email]
  • Phone: [Insert Support Phone Number]
  • Address: [Insert Return Mailing Address]

Please do not send your purchase back to the manufacturer without contacting us first.

7. LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at [Insert Support Email].